Shipping & Returns Policy

At Customology LLC, we utilize a personalized quoting process to ensure your promotional merchandise is exactly as envisioned.

Request a Quote: Submit your items, decals, logos, and messages through our portal.
Quote Review: We provide a comprehensive quote confirming all design details, quantities, and shipping estimates.
Final Confirmation: Once you approve the quote and confirm the details, your order is placed with our specialized suppliers.

Fulfillment: Orders are drop-shipped directly from our verified suppliers to ensure the fastest delivery.
Lead Times: Production begins only after final artwork approval. Standard production usually takes 7-14 business days, followed by standard transit times.
Shipping Costs: Final shipping fees are confirmed during the quoting process and are based on supplier location and delivery destination.

Because our products are customized with your specific branding, decals, and logos, we operate under the following strict policy:

No Returns: We do not accept returns or exchanges for "change of mind" or customer-side ordering errors once an order is confirmed.
Cancellations: Once you provide the final "Order Confirmation" and production begins, the order cannot be canceled.
Our Commitment: If your products arrive damaged or do not match the specifications in your Final Quote Confirmation, please contact [email protected] within 7 business days. We will work diligently with our suppliers to rectify the error or provide a replacement.